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Terms and Conditions

Version 1.2·Last Updated: March 19, 2026·Effective: March 19, 2026

Key Points — Plain-Language Summary

This summary is for convenience only. The full legal terms below govern your use of the App.

  • Who we are: Parallel Labs Pte. Ltd., a Singapore company, operates the Thrive app.
  • What the app does: Thrive is a men's wellness habit tracker — it is not a medical device and does not provide medical advice.
  • Age requirement: You must be at least 18 years old to use Thrive.
  • Health disclaimer: You will separately acknowledge that the app is not medical advice and separately consent to health data processing — these are two distinct steps.
  • Subscriptions: When available, premium features will require a paid subscription that auto-renews through Apple. You will be able to cancel anytime via the App or Apple Settings.
  • Your data: We do not sell your data. See our Privacy Policy for details.
  • Disputes: Most disputes are resolved by binding arbitration (SIAC for non-US users, AAA for US users). You waive class action rights.
  • Governing law: Singapore law governs these Terms.
  • Contact us: support@theparallellab.com

These Terms and Conditions ("Terms") govern your access to and use of the Thrive mobile application ("App") provided by Parallel Labs Pte. Ltd., a company incorporated in the Republic of Singapore ("Company," "we," "us," or "our"). Please read these Terms carefully before using the App.

By creating an account, downloading, installing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). You also acknowledge and consent to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 of Singapore. If you do not agree to these Terms, do not use the App.

Separate Health Disclaimer Acknowledgment

In addition to your acceptance of these Terms, during the onboarding process you will be presented with a separate, conspicuous Health Disclaimer Acknowledgment that requires your express, affirmative action (e.g., checking a checkbox or tapping an "I Understand" button) before you can access the App's core features. This acknowledgment confirms that you understand and agree that:

  • The App is not a medical device and does not provide medical advice, diagnosis, or treatment.
  • The App is not a substitute for professional medical care, and you should consult a qualified healthcare provider before making health-related decisions.
  • The App makes no claims that its habit protocols will produce any specific health outcome, including any change in testosterone levels.
  • You are solely responsible for your own health decisions and assume all risks associated with lifestyle changes you undertake.

Your acceptance of this Health Disclaimer Acknowledgment is a condition of using the App and is recorded with a timestamp for our records. If you do not agree to the Health Disclaimer, you may not use the App and should delete it from your device.

Separate Health Data Processing Consent

The Health Disclaimer Acknowledgment described above is separate from, and does not constitute, your consent to the processing of your health data. During the onboarding process, you will also be presented with a distinct, standalone Health Data Processing Consent that requires a separate affirmative action (e.g., a separate checkbox or "I Consent" button). This consent authorizes us to collect, process, and store your health questionnaire responses, HealthKit-derived data, and related wellness data as described in our Privacy Policy. You may withdraw this consent at any time as described in Section 7.1 of our Privacy Policy.

These two acknowledgments — the Health Disclaimer and the Health Data Processing Consent — are presented as separate actions and cannot be combined into a single acceptance. This separation is required to comply with GDPR Article 7(2) (consent must be clearly distinguishable from other matters), the Washington My Health My Data Act (affirmative authorization for consumer health data), and similar laws.

1. Eligibility

1.1 Age Requirement

The App is intended for use by individuals who are at least 18 years of age. By creating an account or using the App, you represent and warrant that you are at least 18 years old. If we discover that a user is under 18, we will immediately terminate their account and delete all associated data.

Age Verification: During the account creation process, you are required to provide your date of birth. By entering your date of birth, you certify that the information is accurate and that you are at least 18 years of age (for US residents, this certification is made under penalty of perjury pursuant to 28 U.S.C. § 1746). The App will calculate your age from the date of birth you provide and will prevent account creation if you are under 18 years of age. This self-reported date of birth serves as our primary age verification mechanism. We do not use third-party age verification services or identity verification documents. You are responsible for the accuracy of the date of birth you provide, and providing a false date of birth constitutes a material misrepresentation under these Terms. Your date of birth submission is logged as a separate certification event with a timestamp.

1.2 Legal Capacity

By agreeing to these Terms, you represent that you have the legal capacity to enter into a binding agreement in your jurisdiction.

1.3 Geographic Availability

The App may not be available in all jurisdictions. You are responsible for ensuring that your use of the App complies with the laws of your jurisdiction.

2. Description of Service

Thrive is a men's health and wellness habit tracking application. The App provides:

  • Wellness assessments through self-reported questionnaires.
  • Personalized habit protocols based on your assessment results.
  • Habit tracking and streaks to monitor your daily progress.
  • Progress scoring and gamification (XP, levels, achievements) to support motivation.
  • Apple HealthKit integration to display relevant health metrics (with your permission), when this feature becomes available.
  • Push notification reminders to support habit consistency (with your consent), when this feature becomes available.
  • Subscription-based premium features for enhanced functionality, when available.

3. IMPORTANT HEALTH AND MEDICAL DISCLAIMER

3.1 Not Medical Advice

THE APP IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The App and its services have not been cleared, approved, or authorized by the U.S. Food and Drug Administration (FDA) or any other health authority for use in connection with any medical purpose. All content, features, and information provided through the App — including wellness scores, wellness profile categorizations, habit recommendations, educational content, and insights — are for general informational and educational purposes only.

3.2 Not a Substitute for Professional Care

The App is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition, including but not limited to testosterone levels, hormonal health, or any symptoms you may be experiencing.

3.3 No Doctor-Patient Relationship

Use of the App does not create a doctor-patient, therapist-patient, or any other healthcare provider relationship between you and the Company or any of its employees, contractors, or affiliates.

3.4 No Guarantee of Results

Individual results vary. The App does not guarantee any specific health outcomes, improvements in testosterone levels, or other health benefits. The effectiveness of any habit protocol depends on numerous individual factors beyond the App's control.

3.5 Medical Emergencies

If you are experiencing a medical emergency, call your local emergency services (e.g., 911 in the United States) immediately. Do not rely on the App for emergency medical guidance.

3.6 User Responsibility and Representation

You acknowledge, represent, and agree that:

  • You are solely responsible for your own health decisions.
  • You will consult with a qualified healthcare provider before making any changes to your health regimen, diet, exercise routine, supplement use, or medication based on information provided by the App.
  • You use any information, recommendations, or insights from the App at your own risk.
  • The wellness scores, wellness profiles, and recommendations provided by the App are based on self-reported data and general wellness principles and may not be accurate, complete, or applicable to your individual health situation.
  • You are not using the App for the purpose of seeking medical attention, diagnosis, or treatment.
  • You understand that the App's outputs indicate potential correlations, not causation, and should not be relied upon as medical findings.
  • If you are being treated for any medical condition, taking prescription medication, or following a therapeutic regimen, you have consulted with your healthcare provider before using the App.

3.7 Assumption of Health Risk

YOU ACKNOWLEDGE THAT EXERCISE, DIETARY CHANGES, SUPPLEMENT USE, AND OTHER WELLNESS AND LIFESTYLE ACTIVITIES CARRY CERTAIN INHERENT AND SIGNIFICANT RISKS OF BODILY INJURY, ILLNESS, DEATH, OR PROPERTY DAMAGE. You voluntarily assume all known and unknown risks associated with these activities, including any activities you undertake based on information, recommendations, or habit protocols provided through the App.

Without limiting the generality of the foregoing, you specifically acknowledge the following risks:

  • Exercise risks: Musculoskeletal injury, cardiac events, heat stroke, rhabdomyolysis, exacerbation of pre-existing conditions, and death, particularly if you have undiagnosed cardiovascular disease, metabolic conditions, or other risk factors.
  • Dietary change risks: Nutritional deficiencies, adverse metabolic effects, exacerbation of eating disorders, allergic reactions, medication interactions, and gastrointestinal complications.
  • Supplement risks: Adverse drug-supplement interactions, liver toxicity, kidney damage, heavy metal contamination, hormonal disruption, allergic reactions, and overdose toxicity — particularly with fat-soluble vitamins and minerals. Supplements marketed for testosterone, libido, or "male vitality" carry specific risks including cardiovascular events, liver injury, and interaction with hormonal medications (including TRT, clomiphene, and aromatase inhibitors).
  • Sleep and stress modification risks: Changes to sleep patterns or stress management techniques may affect individuals with sleep disorders, psychiatric conditions, or medication regimens in unpredictable ways.
  • Cold/heat exposure risks: Cold plunges, cold showers, sauna use, and heat therapy carry risks including hypothermia, hyperthermia, cardiac arrhythmia, syncope, and death, particularly for individuals with cardiovascular conditions.

You agree that the Company shall not be liable for any injury, illness, death, or damages of any kind arising from your participation in any exercise program, dietary change, supplement regimen, or lifestyle modification that you begin, continue, or modify based on information obtained through the App.

YOU WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL CLAIMS AGAINST THE COMPANY ARISING FROM YOUR HEALTH DECISIONS OR HEALTH OUTCOMES, WHETHER OR NOT SUCH DECISIONS WERE INFORMED BY CONTENT IN THE APP. This waiver applies to claims based in negligence, strict liability, breach of warranty, consumer protection statutes, or any other legal theory, except to the extent such waiver is prohibited by the applicable law of your jurisdiction. This waiver does not limit or exclude the Company's liability for death or personal injury caused by the Company's proven gross negligence or willful misconduct, or for fraud or fraudulent misrepresentation, as set forth in Section 10.5.

Jurisdictional Limitations on Health Risk Waiver:

  • California: California law disfavors broad pre-injury liability waivers in consumer contracts of adhesion. To the extent any portion of this health risk waiver is found unenforceable under California law (including Cal. Civ. Code § 1668), the waiver shall be enforced only to the maximum extent permitted by California law, and the remaining provisions of these Terms shall remain in full force and effect.
  • New York: New York General Obligations Law § 5-326 and related provisions may limit the enforceability of pre-injury liability waivers in certain consumer contexts. If you are a New York resident, this health risk waiver applies only to the extent permitted by New York law.
  • Montana: Montana Code Annotated § 28-2-702 may restrict the enforceability of contractual limitations on liability for negligence. If you are a Montana resident, this health risk waiver applies only to the extent permitted by Montana law.
  • Illinois: Illinois courts scrutinize pre-injury waivers in consumer contracts for unconscionability. If you are an Illinois resident, this health risk waiver applies only to the extent permitted by Illinois law.
  • Washington: Washington law restricts certain pre-injury liability releases in consumer contracts. If you are a Washington resident, this health risk waiver applies only to the extent permitted by Washington law.
  • Massachusetts: Massachusetts courts scrutinize pre-injury liability waivers in consumer contexts and may decline to enforce them where public interest is involved. If you are a Massachusetts resident, this health risk waiver applies only to the extent permitted by Massachusetts law.
  • Connecticut: Connecticut consumer protection law, including the Connecticut Unfair Trade Practices Act (CUTPA), may limit the enforceability of pre-injury liability waivers. If you are a Connecticut resident, this health risk waiver applies only to the extent permitted by Connecticut law.
  • Vermont, Louisiana, and Virginia: These states restrict or disfavor pre-injury liability waivers in consumer contracts of adhesion. If you are a resident of Vermont, Louisiana, or Virginia, this health risk waiver applies only to the extent permitted by the applicable law of your state of residence.
  • Hawaii: Hawaii law restricts certain liability limitation provisions in consumer contracts. If you are a Hawaii resident, this health risk waiver applies only to the extent permitted by Hawaii law.
  • European Union / United Kingdom / Singapore: If you are a resident of the EU, UK, or Singapore, nothing in this health risk waiver limits or excludes our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, in accordance with mandatory consumer protection law. For Singapore residents, this health risk waiver is subject to the reasonableness test under the Unfair Contract Terms Act (Cap. 396). For EU/UK residents, this waiver is subject to the Unfair Contract Terms Directive (93/13/EEC) and the Consumer Rights Act 2015 (Part 2), respectively.
  • Other States and Jurisdictions: If you reside in any state or jurisdiction where pre-injury waivers of negligence liability in consumer contracts are prohibited or limited by statute or case law, this waiver applies only to the extent permitted by the applicable law of your place of residence.

3.8 Testosterone and Hormonal Health Disclaimer

The App provides general wellness information related to men's health and lifestyle habits. The App does not measure, test, diagnose, monitor, or treat testosterone levels or any hormonal condition. Specifically:

  • The App cannot determine your actual testosterone levels. Any "wellness score" or "wellness profile" provided by the App is based solely on self-reported questionnaire answers and general wellness research — it is not a blood test, hormonal assay, or clinical measurement.
  • The App does not replace endocrinological evaluation, blood work, or any other medical testing.
  • Lifestyle habits tracked in the App may correlate with general wellness outcomes according to published research, but the App makes no claim that any specific habit will increase, decrease, or otherwise affect your testosterone levels or hormonal balance.
  • The App does not recommend, endorse, sell, or facilitate the purchase or use of testosterone replacement therapy (TRT), anabolic steroids, selective androgen receptor modulators (SARMs), human growth hormone (HGH), clomiphene, enclomiphene, or any other prescription hormonal therapy. Any decision to pursue hormonal treatment must be made exclusively in consultation with a licensed endocrinologist or urologist based on proper clinical evaluation, including laboratory blood work.
  • The App does not recommend specific supplement brands, proprietary blends, or dosing regimens. Where general supplement categories are mentioned in educational content (e.g., Vitamin D, Zinc, Magnesium), this is informational only and does not constitute a recommendation to purchase, consume, or rely on any supplement product. Supplements are not evaluated by the FDA for safety or efficacy in the same manner as pharmaceutical drugs.
  • If you suspect you have low testosterone, hypogonadism, or any hormonal imbalance, you should consult an endocrinologist or qualified healthcare provider and obtain appropriate medical testing.
  • The App's content about men's health is educational in nature and should not be construed as a claim that the App can prevent, treat, or cure any endocrine disorder.
  • You acknowledge that the scientific literature on lifestyle interventions and testosterone levels is evolving, may contain conflicting findings, and does not establish that any particular lifestyle change will produce a clinically meaningful change in your individual testosterone levels.

3.9 Algorithmic Scoring Disclaimer

The App uses proprietary algorithms and automated processing to generate wellness scores, wellness profile categorizations, and personalized habit recommendations. You acknowledge that:

  • These algorithms are based on general wellness principles and may contain errors, inaccuracies, or biases.
  • Algorithmic outputs are not clinically validated and have not been reviewed or approved by any medical or regulatory authority.
  • The accuracy of algorithmic outputs depends on the accuracy and completeness of your self-reported data. Inaccurate or incomplete input data will produce unreliable outputs.
  • Algorithmic outputs may not reflect your actual physiological state, particularly if your individual characteristics differ significantly from population averages.
  • You should use independent judgment and discretion before relying on or otherwise acting upon any algorithmic output from the App.
  • We do not guarantee the accuracy, completeness, or usefulness of any algorithmic output and bear no liability for decisions you make based on such outputs.

3.10 FDA Disclaimer and General Wellness Classification

The App and the information provided within it have not been evaluated by the U.S. Food and Drug Administration (FDA), Singapore's Health Sciences Authority (HSA), or any equivalent regulatory body. The App is classified as a general wellness product within the meaning of the 21st Century Cures Act (Section 3060) and the FDA's General Wellness Policy. Specifically:

  • The App is intended solely for maintaining or encouraging a healthy lifestyle and is not intended for the diagnosis, cure, mitigation, prevention, or treatment of a disease or condition.
  • Wellness scores, wellness profiles, color coding, and any other visual indicators displayed in the App are informational wellness indicators only — they do not represent a clinical diagnosis, medical assessment, or screening result for any disease or condition.
  • The App does not perform any physiological measurement, biomarker analysis, or clinical test. All inputs are self-reported.
  • No feature of the App is intended to function as a medical device as defined under the Federal Food, Drug, and Cosmetic Act.

3.11 No Medication Management

The App should never be used for medication management, dosing decisions, or decisions regarding the initiation, modification, or discontinuation of any prescription medication, supplement, or therapeutic regimen. If you are taking any medication or undergoing any medical treatment, consult your healthcare provider before making changes based on any information from the App.

3.12 No Efficacy Claims; Substantiation Disclaimer

The Company does not claim, and has never claimed, that the App or its habit protocols will produce any specific, measurable health outcome for any individual user. In particular:

  • No Clinical Trials: The App's habit protocols and scoring system have not been validated through randomized controlled clinical trials, peer-reviewed studies, or any formal clinical research process. The App is not a clinically validated intervention.
  • No Structure/Function Claims: The App does not make "structure/function" claims as defined under the Dietary Supplement Health and Education Act of 1994 (DSHEA) or the Federal Food, Drug, and Cosmetic Act. The App does not claim to affect the structure or function of the body. Where educational content references published research on lifestyle factors and health outcomes, such references describe the findings of independent researchers and do not constitute claims by the Company about the App's effects.
  • FTC Substantiation Standard: The Company is aware of the Federal Trade Commission's requirement that health-related claims be substantiated by competent and reliable scientific evidence. We do not make health-related claims about the App or its features. Any educational content in the App that references scientific studies is presented for informational purposes only, with appropriate context about study limitations, and does not represent a claim by the Company that the App will produce equivalent results.
  • No Implied Claims Through Design: Wellness scores, progress graphs, streak indicators, level-up mechanics, and other gamification features are motivational tools designed to encourage habit consistency. These features do not imply that a higher score, longer streak, or higher level corresponds to any improvement in your actual health, testosterone levels, or physiological state. Correlation with improved self-reported outcomes does not establish that the App caused any health improvement.
  • No Testimonial or Anecdotal Claims: Any user reviews, testimonials, success stories, or social media posts about the App — whether published by the Company or by third parties — represent the individual experiences of those users and do not constitute evidence that the App will produce similar results for you. Individual results vary widely and are influenced by factors beyond the App's control.

3.13 Content and Educational Material Disclaimer

Educational content, articles, research summaries, and habit descriptions provided in the App are based on publicly available health research and general wellness principles. This content:

  • May be based on studies that have limitations, have not been replicated, or have been superseded by newer research.
  • Does not constitute a comprehensive review of any health topic.
  • May not reflect the most current scientific consensus.
  • Should not be relied upon as a substitute for independent research or professional medical consultation.
  • Does not create any relationship between you and any researcher, practitioner, or institution cited or referenced in the App.

We make reasonable efforts to ensure the accuracy of educational content but make no warranties regarding its completeness, currency, or applicability to your individual circumstances.

3.14 Supplement and Dietary Disclaimers

If the App's educational content mentions vitamins, minerals, herbal extracts, amino acids, or other dietary supplement categories in the context of general wellness:

  • The Company does not manufacture, sell, distribute, or endorse any dietary supplement product. The App is not affiliated with any supplement manufacturer, retailer, or brand.
  • Dietary supplements are not FDA-approved to diagnose, treat, cure, or prevent any disease. The Company makes no claims regarding the efficacy, safety, or appropriateness of any supplement for any individual.
  • Supplement interactions with prescription medications can be dangerous. If you are taking any prescription medication, you must consult your prescribing physician or pharmacist before starting, stopping, or modifying any supplement regimen.
  • Supplement quality and purity vary widely. The Company has no ability to verify the quality, purity, potency, or safety of any supplement product you may choose to purchase or consume. Third-party testing certifications (e.g., NSF, USP, Informed Sport) are your responsibility to verify.
  • Overdosing on supplements — including fat-soluble vitamins (A, D, E, K) and minerals (iron, zinc, selenium) — can cause serious adverse health effects. The App does not provide dosing guidance and should never be used to determine supplement doses.

3.15 Not Regulated Under HIPAA

The App is not a "covered entity" or "business associate" as defined under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA protections do not apply to information you provide to or store in the App. For information about how we protect your data, please see our Privacy Policy.

3.16 Responsible Use

We promote healthy relationships with wellness and fitness. The App is designed to support sustainable, balanced lifestyle habits. Use of the App to pursue extreme, unsafe, or medically unsupervised health regimens is not endorsed or supported. If you or someone you know is struggling with disordered eating, body dysmorphia, or compulsive exercise, please contact a healthcare professional or the SAMHSA National Helpline at 1-800-662-4357. For users in Singapore, you may contact the Singapore Association for Mental Health at 1800-283-7019 or visit www.samhealth.org.sg.

4. Account Registration and Security

4.1 Account Creation

To use the App, you must create an account using Sign in with Apple. You agree to provide accurate and complete information during the registration process.

4.2 Account Security

You are responsible for maintaining the security of your account and the device(s) on which the App is installed. You agree to:

  • Keep your device secured with a passcode, Face ID, Touch ID, or equivalent.
  • Notify us immediately if you suspect unauthorized access to your account.
  • Not share your account or authentication credentials with any other person.

4.3 Account Responsibility

You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

5. Subscription Terms

The following subscription terms will apply when premium subscriptions become available through the App. Until that time, all App features are provided free of charge.

5.1 Free and Premium Tiers

The App offers both free and premium subscription tiers. Certain features are available only to premium subscribers.

5.2 Subscription Plans

Premium subscriptions are offered on the following basis:

  • Monthly subscription: Billed on a recurring monthly basis.
  • Annual subscription: Billed on a recurring annual basis.
  • Additional subscription plans may be offered from time to time.

Current pricing is displayed within the App before you subscribe. Prices are in your local currency as determined by the App Store and may vary by region.

5.3 Free Trials

We may offer free trial periods for premium subscriptions. If a free trial is offered:

  • The trial period length will be clearly disclosed before you subscribe.
  • Your subscription will automatically convert to a paid subscription at the end of the free trial period unless you cancel at least 24 hours before the trial period ends.
  • You will be charged the full subscription price upon conversion from a free trial.
  • Only one free trial per Apple ID.

5.4 Auto-Renewal

All subscriptions automatically renew unless you cancel. Specifically:

  • Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period.
  • Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the then-current subscription price.
  • Renewal charges will appear on your Apple ID account statement.

5.5 Cancellation

You may cancel your subscription at any time through one of the following methods. In compliance with applicable auto-renewal laws (including the California Automatic Renewal Law, as amended July 1, 2025), cancellation is available through the same medium used to subscribe:

  1. On your iPhone: Settings > [Your Name] > Subscriptions > Thrive > Cancel Subscription.
  2. On your iPad: Settings > [Your Name] > Subscriptions > Thrive > Cancel Subscription.
  3. Via the App Store: Open the App Store > tap your profile icon > Subscriptions > Thrive > Cancel Subscription.
  4. In the App: Settings > Subscription > Manage Subscription (this will redirect you to Apple's subscription management).
  5. In-App Cancellation Button: The App provides a prominent cancellation button within Settings > Subscription that deep-links directly to Apple's subscription management page (itms-apps://apps.apple.com/account/subscriptions). This ensures that cancellation requires no more steps than the original sign-up process, in compliance with the FTC's "Click-to-Cancel" rule (16 CFR Part 425, as amended effective May 14, 2025).

We will not impose any unreasonable barriers to cancellation. If a retention offer or alternative plan is presented during the cancellation process, you may decline it and proceed directly to cancellation without additional steps.

Upon cancellation:

  • Your premium access will continue until the end of your current billing period.
  • You will not receive a refund for the remaining portion of your current billing period.
  • After your premium access expires, your account will revert to the free tier. Your data will be retained.
  • You will receive a cancellation confirmation promptly after completing the cancellation process.

5.6 Price Changes

We may change subscription prices from time to time. If we increase the price of your subscription:

  • You will be notified at least 7 days in advance (and no more than 30 days in advance) through Apple's notification system, with clear and conspicuous disclosure of the price change and how to cancel.
  • The new price will take effect at the start of the next billing period following the notice.
  • If you do not agree to the new price, you may cancel your subscription before the new price takes effect.
  • The price change notification will be provided in a manner capable of being retained by you.

5.7 Trial-to-Paid Conversion Consent

Before any free trial converts to a paid subscription, you will have been clearly informed of:

  • The exact price that will be charged upon trial conversion.
  • The billing frequency (monthly or annual).
  • The date on which you will first be charged.
  • How to cancel before being charged.

By starting a free trial, you provide your express, affirmative consent to be charged the disclosed subscription price at the end of the trial period if you do not cancel. This consent is separate from your general acceptance of these Terms.

We maintain verifiable records of your express affirmative consent for a minimum of three (3) years from the date consent is obtained, or one (1) year after the subscription is terminated, whichever period is longer, as required by applicable law.

5.8 Pre-Renewal Notifications

To the extent required by applicable law and supported by the platform, we will provide or facilitate pre-renewal reminder notifications:

  • Before the first charge after a free trial ends.
  • Before annual subscription renewals.

These reminders are provided as a courtesy and through Apple's notification system. Failure to receive a reminder does not extend your cancellation window or entitle you to a refund.

5.9 Refunds

All purchases are processed by Apple through the App Store. Refund requests must be submitted to Apple in accordance with Apple's refund policy. We do not process refunds directly. To request a refund from Apple, visit https://reportaproblem.apple.com.

If you are located outside the United States, you may have additional refund rights under applicable consumer protection laws.

EU/EEA Right of Withdrawal:

For EU/EEA residents, you have a 14-day right of withdrawal from digital content purchases under the EU Consumer Rights Directive (2011/83/EU). However, you may waive this right if all of the following conditions are met:

  1. You explicitly consent to immediate performance of the digital content before the 14-day withdrawal period expires. This consent is obtained through a separate, clearly identified action during the purchase flow (e.g., a dedicated checkbox stating: "I request immediate access and acknowledge that I will lose my right of withdrawal once the digital content is delivered").
  2. You acknowledge that you will lose your right of withdrawal once the digital content delivery has begun.
  3. We provide confirmation of your consent and acknowledgment via email or in-app receipt.

If you do not provide this explicit consent, you retain your 14-day right of withdrawal, during which you may cancel your subscription for a full refund.

Latin American Consumers: If you are located in Brazil, Mexico, Argentina, Colombia, or another Latin American jurisdiction, you may have cooling-off rights (e.g., 7 days under Brazil's Consumer Defense Code, Article 49) for contracts entered into outside commercial establishments. To exercise such rights, contact us at support@theparallellab.com within the applicable period.

5.10 California Rescission Right

If you are a California resident, you may cancel your subscription agreement in accordance with California Civil Code §1689.6. If you subscribed directly through a mechanism other than the Apple App Store, you may cancel your agreement without penalty or obligation at any time prior to midnight of the third business day after the date you subscribed. To exercise this right, contact us at support@theparallellab.com. If you subscribed through the Apple App Store, cancellation is governed by Apple's refund policies, and you may request a refund through Apple at https://reportaproblem.apple.com.

5.11 Payment Failures

If Apple is unable to charge your payment method for a subscription renewal:

  • Apple may retry the charge according to its billing retry policies.
  • Your premium access may be interrupted during the retry period.
  • If the charge ultimately fails after Apple's retry attempts, your subscription will be cancelled, and your account will revert to the free tier.
  • You are responsible for ensuring your payment method on file with Apple is current and valid.
  • We are not liable for any interruption of premium features caused by payment failures.

5.12 Data Selling Prohibition

We do not sell, rent, trade, or otherwise commercially transfer your Personal Data or health data to any third party. This prohibition applies to all categories of data collected through the App, including your health questionnaire responses, habit completion records, HealthKit data, wellness scores, and usage data. For full details on how we handle your data, see our Privacy Policy.

6. User Conduct

6.1 Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the App in any way that violates any applicable federal, state, local, or international law or regulation.
  • Use the App to engage in any conduct that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.
  • Attempt to gain unauthorized access to the App, other user accounts, or any computer systems or networks connected to the App.
  • Interfere with or disrupt the integrity or performance of the App or its infrastructure.
  • Use any robot, spider, scraper, or other automated means to access the App for any purpose without our prior written consent.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App.
  • Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices from the App.
  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the App except as expressly permitted by these Terms.
  • Use the App to generate, store, or transmit false, inaccurate, or misleading health data.

6.2 User-Generated Content

If you create custom habits, upload images, or contribute other content to the App ("User Content"), you:

  • Retain ownership of your User Content.
  • Grant us a non-exclusive, worldwide, royalty-free license to use, store, and display your User Content solely for the purpose of providing the App's services to you.
  • Represent and warrant that your User Content does not violate any third party's intellectual property rights or any applicable law.
  • Acknowledge that we may remove User Content that violates these Terms.

License Termination: The license granted to us in this section terminates upon deletion of your account. Upon account deletion, we will delete your User Content in accordance with our Privacy Policy (Section 8). We will not use, display, or retain your User Content after account deletion, except as may be required by law or as described in the Privacy Policy's data retention provisions.

6.3 Intellectual Property Complaints

We respect the intellectual property rights of others. The App does not host user-uploaded media (images, videos, or audio) that could infringe third-party copyrights. User-generated content within the App is limited to custom habit names, descriptions, and configuration data.

If you believe that any content within the App infringes your intellectual property rights, please contact us at support@theparallellab.com with a description of the allegedly infringing material and your contact information. We will investigate and respond within a reasonable timeframe.

If we introduce features that allow users to upload or share media content in the future, we will implement a full DMCA notice-and-takedown procedure (17 U.S.C. §512) and register a designated agent with the U.S. Copyright Office at that time.

7. Intellectual Property

7.1 Our Intellectual Property

The App, including its original content, features, functionality, design, graphics, icons, images, logos, trademarks, and software, is and shall remain the exclusive property of the Company and its licensors. The App is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on a device that you own or control, solely for your personal, non-commercial use.

7.3 Restrictions

You may not:

  • Copy, modify, or distribute the App or any content within it.
  • Sell, resell, lease, rent, loan, or sublicense the App.
  • Use the App or any content within it for any commercial purpose without our prior written consent.
  • Create derivative works based on the App.

8. Third-Party Services

8.1 Apple HealthKit

The App integrates with Apple HealthKit with your explicit permission. Apple HealthKit is provided by Apple Inc. and is subject to Apple's terms and privacy policies. We are not responsible for the availability, accuracy, or functionality of Apple HealthKit.

8.2 Apple App Store

The App is distributed through the Apple App Store. Your use of the App is also subject to Apple's App Store Terms of Service and Apple's Licensed Application End User License Agreement.

8.3 RevenueCat

When premium subscription features become available, subscription management will be facilitated by RevenueCat, Inc. RevenueCat will process subscription-related data in accordance with its privacy policy. We are not responsible for RevenueCat's data practices beyond the scope of our contractual agreement with them.

8.4 Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of third-party services. Access to any third-party content is at your own risk.

8.5 Apple as Third-Party Beneficiary

You acknowledge and agree that Apple, Inc. and its subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

9. Disclaimer of Warranties

9.1 "As Is" and "As Available"

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

  • IMPLIED WARRANTIES of merchantability, fitness for a particular purpose, and non-infringement.
  • WARRANTIES REGARDING the accuracy, reliability, completeness, or timeliness of any content, information, or features provided through the App.
  • WARRANTIES THAT the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

9.2 Health-Related Disclaimers

Without limiting the foregoing, we make no warranty or representation that:

  • The wellness scores, wellness profiles, or recommendations provided by the App are accurate, reliable, or applicable to your individual situation.
  • The habit protocols will produce any specific health outcome.
  • The information in the App is complete, current, or free from errors.
  • Data read from Apple HealthKit is accurate (we display data as provided by HealthKit and are not responsible for its accuracy).

9.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions may not apply to you to the extent prohibited by applicable law. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

For Singapore residents, the warranty disclaimers in this Section 9 are subject to the reasonableness test under the Unfair Contract Terms Act (Cap. 396), and nothing in this section excludes or restricts any right or remedy that cannot lawfully be excluded or restricted under Singapore law. Your rights under the Consumer Protection (Fair Trading) Act (Cap. 52A) in respect of unfair practices are not affected by these Terms.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses.
  • Any damages arising from your reliance on any information, content, wellness score, recommendation, or insight provided by the App.
  • Any damages arising from unauthorized access to or alteration of your data.
  • Any damages arising from interruption, suspension, or termination of the App.
  • Any damages arising from any third-party services, content, or links accessed through the App.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF:

  • (a) The total amount you paid to us for the App in the twelve (12) months preceding the claim, or
  • (b) One Hundred US Dollars (USD $100.00), or
  • (c) The minimum amount prescribed by applicable statute as a mandatory remedy, if any.

10.3 Specific Exclusion — Health Outcomes

WITHOUT LIMITING THE FOREGOING, THE COMPANY SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY HEALTH OUTCOME, ADVERSE HEALTH EVENT, BODILY INJURY, ILLNESS, HORMONAL CHANGE, OR DEATH THAT YOU OR ANY THIRD PARTY ATTRIBUTES, IN WHOLE OR IN PART, TO:

  • (a) Information, content, scores, tiers, recommendations, or habit protocols provided through the App;
  • (b) Any exercise, dietary change, supplement use, sleep modification, stress management technique, or other lifestyle change undertaken based on or inspired by the App;
  • (c) Any delay in seeking medical care allegedly caused by reliance on the App or its outputs;
  • (d) Any interaction between a supplement, lifestyle change, or exercise regimen and any prescription medication, medical device, or medical treatment;
  • (e) Any claim that the App's wellness scores, wellness profiles, or progress indicators created a false sense of security or delayed appropriate medical diagnosis.

This exclusion applies regardless of the legal theory asserted (including negligence, strict liability, breach of warranty, product liability, consumer protection, or deceptive trade practices) and regardless of whether the Company was aware of the possibility of such health outcomes.

10.4 Essential Purpose

The limitations of liability set forth in this section shall apply even if a remedy fails of its essential purpose and even if we have been advised of the possibility of such damages.

10.5 Exceptions to Limitation

Nothing in this section shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.

10.6 Jurisdictional Limitations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law. In particular:

  • European Union / United Kingdom: Nothing in these Terms limits our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation, in accordance with mandatory EU/UK consumer protection law.
  • New Jersey: If you are a New Jersey resident, Sections 9 (Disclaimer of Warranties) and 10 (Limitation of Liability) are intended to apply only to the extent permitted by New Jersey law. New Jersey law does not permit the exclusion of certain implied warranties or the limitation of liability for certain damages, and those statutory protections apply to you notwithstanding anything to the contrary in these Terms.
  • Singapore: If you are a Singapore resident, your rights under the Consumer Protection (Fair Trading) Act (CPFTA, Cap. 52A) are not affected by these Terms. Nothing in Sections 9 or 10 limits or excludes any rights or remedies you may have under the CPFTA in respect of unfair practices, or under the Unfair Contract Terms Act (Cap. 396) in respect of unreasonable contract terms. The limitation of liability in Section 10.2 shall not apply to the extent it is prohibited by Singapore law.
  • Montana: Montana does not permit contractual limitation of statutes of limitation for personal injury claims (Section 12.6). If you are a Montana resident, the statute of limitations applicable under Montana law shall apply to any personal injury claim.
  • Connecticut: Connecticut law provides consumer protections under the Connecticut Unfair Trade Practices Act (CUTPA, Conn. Gen. Stat. § 42-110a et seq.) that cannot be waived by contract. If you are a Connecticut resident, nothing in these Terms waives your rights under CUTPA.
  • Other States: If you reside in any other state that by law prohibits the limitation or exclusion of certain warranties, liabilities, or remedies in consumer contracts, such prohibitions shall apply to you to the extent required, and the limitations in these Terms shall be enforced only to the maximum extent permitted by the law of your state of residence.

11. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising directly from:

  • Your material violation of these Terms.
  • Your infringement of any third-party intellectual property rights through your User Content.
  • Any misrepresentation of your age during account registration (e.g., providing a false date of birth to circumvent the 18+ age requirement).
  • Your intentional or willful misuse of the App in violation of applicable law.

Scope Limitation: This indemnification is limited to claims that are proximately caused by your actions described above. This indemnification does not require you to indemnify the Company for: (a) health outcomes or health decisions influenced by content provided through the App; (b) the Company's own negligence, willful misconduct, or breach of these Terms; or (c) claims arising from the Company's failure to protect your data as described in our Privacy Policy.

Jurisdictional Limitations: This indemnification obligation shall not apply to the extent prohibited by the mandatory consumer protection laws of your jurisdiction, including but not limited to:

  • EU/EEA residents: The Unfair Contract Terms Directive 93/13/EEC and its national implementations may render consumer indemnification clauses unenforceable. To the extent this Section 11 is held to be an unfair term under applicable EU/EEA consumer protection law, it shall be severed and shall not affect the validity of the remaining Terms.
  • UK residents: The Consumer Rights Act 2015 (Part 2) may render this indemnification unenforceable against consumers. This section shall not apply to UK consumers to the extent it conflicts with the Consumer Rights Act 2015.
  • Brazilian residents: The Brazilian Consumer Defense Code (Law No. 8,078/1990) prohibits indemnification clauses that transfer legal responsibility from the supplier to the consumer. This section does not apply to Brazilian consumers.
  • Singapore residents: The Consumer Protection (Fair Trading) Act (CPFTA) and Unfair Contract Terms Act (Cap. 396) may restrict the enforceability of indemnification clauses in consumer contracts. This section shall be interpreted consistently with these statutes.

In all jurisdictions where consumer indemnification clauses in standard-form contracts are unenforceable, void, or restricted, this section shall be interpreted as a covenant not to bring frivolous claims rather than a contractual indemnification obligation.

This indemnification obligation shall survive the termination of these Terms and your use of the App. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at support@theparallellab.com and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved through informal negotiation.

12.2 Binding Arbitration

If we cannot resolve the dispute informally, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the App shall be resolved by binding individual arbitration as follows:

  • For users residing in the United States: Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. Arbitration shall take place in your jurisdiction of residence, via telephone, video conference, or written submission, at your election.
  • For users residing outside the United States: Arbitration shall be administered by the Singapore International Arbitration Centre ("SIAC") under its Expedited Procedure rules (or, for claims exceeding the Expedited Procedure threshold, under its Arbitration Rules) then in effect. Arbitration shall take place in Singapore or, at your election, via telephone, video conference, or written submission.
  • The arbitrator shall have exclusive authority to resolve all disputes, including the arbitrability of any claim. However, a court of competent jurisdiction shall have exclusive authority to determine challenges to the enforceability of this delegation clause itself (i.e., challenges asserting that the delegation of arbitrability questions to the arbitrator is unconscionable or otherwise unenforceable).
  • The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.

Fallback Arbitration Provider: If the applicable primary arbitration provider (AAA for US users; SIAC for non-US users) is unavailable, declines to administer the arbitration, or is otherwise unable to handle the dispute: (a) for US users, arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect; (b) for non-US users, arbitration shall be administered by the International Chamber of Commerce (ICC) under its Arbitration Rules then in effect. If neither the primary nor fallback provider is available, the parties shall mutually agree upon another internationally recognized arbitration provider, and if they cannot agree within 30 days, either party may petition a court of competent jurisdiction to appoint an arbitrator.

Arbitration Fees and Costs:

  • For US users (AAA): For claims where the amount in controversy is US$75,000 or less, the Company will pay all AAA filing fees, administration fees, and arbitrator fees and expenses. For claims exceeding US$75,000, the allocation of arbitration fees and costs shall be governed by the AAA Consumer Arbitration Rules. You are responsible only for your own attorneys' fees unless the arbitrator awards you attorneys' fees under applicable law.
  • For non-US users (SIAC): For claims eligible for SIAC's Expedited Procedure (currently claims not exceeding S$100,000 or its equivalent), the Company will pay all SIAC registration fees, administration fees, and arbitrator fees and expenses. For claims exceeding the Expedited Procedure threshold, the allocation of arbitration fees and costs shall be governed by the applicable SIAC Rules. You are responsible only for your own legal fees unless the arbitrator awards you costs under applicable law.
  • For all users regardless of location: If the applicable arbitration provider's fee schedule would require you to pay filing or administration fees that exceed the cost of commencing an equivalent action in the courts of your jurisdiction of residence, the Company will pay the difference. This ensures that arbitration is not more expensive for you than litigation would be, regardless of where you reside.
  • If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose, the allocation of fees shall be governed by the applicable arbitration rules (AAA Consumer Arbitration Rules for US users; SIAC Rules for non-US users).
  • The Company will not seek to recover its attorneys' fees or costs from you in any arbitration, unless the arbitrator determines that your claim was frivolous or brought in bad faith.

12.3 Class Action and Jury Trial Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The arbitrator may not consolidate more than one person's claims, may not otherwise preside over any form of a class, consolidated, or representative proceeding, and may not award relief to anyone other than the individual party seeking relief. This prohibition applies to class arbitration, private attorney general actions, and any other proceeding where someone acts in a representative capacity. If this specific provision is found to be unenforceable, then the entirety of this arbitration agreement (Section 12) shall be null and void.

YOU HEREBY WAIVE ANY RIGHT TO A JURY TRIAL in connection with any dispute arising under these Terms.

12.4 Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court for claims within that court's jurisdiction.

12.5 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to support@theparallellab.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you and the Company retain all rights to pursue claims in court.

Opt-Out Upon Material Changes: If we materially modify this arbitration agreement (Section 12), you will have 30 days from the date we notify you of the modification to opt out of the modified arbitration provisions by sending written notice to support@theparallellab.com. If you do not opt out within this period, you will be deemed to have accepted the modified arbitration provisions. A previous opt-out of the original arbitration agreement remains in effect and need not be renewed.

12.6 Statute of Limitations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE APP MUST BE COMMENCED WITHIN TWO (2) YEARS AFTER THE CAUSE OF ACTION ACCRUES. Otherwise, such cause of action is permanently barred. This limitation applies regardless of whether you knew or should have known of the existence of such claim.

Exception — Personal Injury Claims: For claims involving bodily injury, illness, or death, the applicable statute of limitations shall be the longer of (a) two (2) years or (b) the statute of limitations prescribed by the law of the claimant's state of residence. This exception recognizes that many jurisdictions prohibit contractual shortening of statutes of limitation for personal injury claims.

Exception — Singapore Residents: For Singapore residents, the limitation period for any claim arising under these Terms shall be the longer of (a) two (2) years or (b) the limitation period prescribed by the Limitation Act (Cap. 163) of Singapore.

12.7 Mass Arbitration

If 25 or more claimants submit demands for arbitration raising substantially similar claims, and the same or coordinated counsel represents all such claimants, these claims shall be considered "Mass Arbitration." In such event:

  • The arbitration provider shall administer the claims in batches of no more than 10 at a time, selected randomly.
  • No other claims within the Mass Arbitration may be filed or processed until the first batch has been resolved.
  • The resolution of the first batch shall inform the parties' negotiations regarding the remaining claims.
  • Either party may elect to resolve the remaining claims through a global mediation process rather than individual arbitrations.
  • If mediation does not resolve the remaining claims within 60 days of commencement, individual arbitrations shall proceed in additional batches of 10, selected randomly, until all claims are resolved.

12.8 Geographic Exceptions to Arbitration

If you are a resident of a jurisdiction where mandatory arbitration or class action waivers are prohibited or unenforceable by applicable law (including, but not limited to, the European Union, United Kingdom, Switzerland, or Canada), the arbitration and class action waiver provisions of this Section 12 shall not apply to you. In such cases, disputes shall be resolved in the courts of competent jurisdiction in your place of residence, and the applicable local law shall govern.

EU/EEA Online Dispute Resolution: If you are a consumer resident of the European Union or European Economic Area, you may also submit disputes to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr in accordance with Regulation (EU) No 524/2013. The ODR platform is a free service that facilitates out-of-court resolution of disputes arising from online transactions.

12.9 Severability of Arbitration Provision

If any provision of this arbitration agreement is found to be unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect. If the class action waiver (Section 12.3) is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void, but the remaining provisions of these Terms shall remain in full force and effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions. To the extent that arbitration is not applicable, any legal proceedings shall be brought exclusively in the courts of the Republic of Singapore, and you consent to personal jurisdiction and venue in such courts. All arbitration and court proceedings under these Terms shall be conducted in the English language.

Exception for Mandatory Consumer Protection Laws: Notwithstanding the foregoing, if you are a consumer resident of the European Union, United Kingdom, or any other jurisdiction whose mandatory consumer protection laws cannot be derogated from by contract, those mandatory laws shall apply to the extent required. Nothing in this governing law clause deprives you of the protection afforded by provisions that cannot be derogated from by agreement by virtue of the law of your habitual residence. For users in Latin American jurisdictions (including but not limited to Brazil, Mexico, Argentina, and Colombia), mandatory consumer protection laws of your country of residence shall apply to the extent required by applicable law.

14. Termination

14.1 Termination by You

You may terminate your account at any time by deleting your account through the App (Settings > Account > Delete Account) or by contacting us at support@theparallellab.com.

Important — Active Subscriptions: If you have an active subscription, you must cancel your subscription through Apple's subscription management (see Section 5.5) before or after deleting your account to avoid continued charges. Deleting your Thrive account does not automatically cancel your Apple App Store subscription. When you initiate account deletion, the App will display a prominent reminder to cancel your subscription and provide a link to Apple's subscription management. Only Apple can stop recurring billing. We are not responsible for charges incurred after account deletion if you have not cancelled your subscription through Apple.

14.2 Termination by Us

We may suspend or terminate your account and access to the App immediately, without prior notice or liability, if:

  • You breach any provision of these Terms.
  • We are required to do so by law.
  • We reasonably believe your account has been compromised or is being used fraudulently.
  • We discontinue the App (in which case we will provide reasonable notice).

14.3 Effect of Termination

Upon termination:

  • Your right to use the App ceases immediately.
  • We will delete your account data within 30 days of your original deletion request in accordance with our Privacy Policy. During the first 14 days of this period, you may cancel your deletion request (see Section 8 of the Privacy Policy). If you do not cancel, permanent deletion will be completed within the remaining days of the 30-day window.
  • All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, arbitration, and governing law.

15. Deceased Users and Account Incapacity

15.1 Account of a Deceased User

If a user passes away, an authorized representative of the deceased user's estate (e.g., an executor, administrator, or next of kin with legal authority) may request:

  • Account deletion and permanent erasure of all associated data.
  • Data export of the deceased user's data in a machine-readable format, to the extent permitted by applicable law.
  • Subscription cancellation to prevent further charges (note: subscription cancellation must also be processed through Apple's subscription management system).

15.2 Incapacitated Users

If a user becomes legally incapacitated, a court-appointed guardian, conservator, or legally authorized representative may exercise the rights described in Section 15.1 on behalf of the incapacitated user.

15.3 Verification

To process requests under this section, we require reasonable proof of authority, which may include: a death certificate, letters testamentary, court order appointing a guardian or conservator, or equivalent legal documentation. Requests should be sent to support@theparallellab.com with the subject line "Deceased/Incapacitated User Request."

15.4 Apple Digital Legacy

We support Apple's Digital Legacy program to the extent applicable. If a Legacy Contact has been designated through Apple's system, they may use Apple's process to request access to the deceased user's Apple ID-associated data, which may include data stored through Sign in with Apple.

16. Modifications to the App

We reserve the right to modify, update, suspend, or discontinue the App (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the App.

17. Changes to These Terms

We may revise these Terms from time to time at our sole discretion. Material changes will be communicated to you through:

  • An in-app notification or banner.
  • An email to the address associated with your account.
  • A requirement to re-accept the Terms before continued use.

The "Last Updated" date and version number at the top of these Terms indicate when changes were last made. Your continued use of the App after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and delete your account.

Governing Version: In the event of a dispute, the version of these Terms in effect at the time the event giving rise to the dispute occurred shall govern the dispute, unless you have subsequently accepted a newer version. We maintain an archive of prior versions and will provide any prior version upon request at support@theparallellab.com.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Apple's Licensed Application End User License Agreement, constitute the entire agreement between you and the Company regarding the App and supersede all prior agreements, representations, and understandings.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the Company.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms and that we notify you of the assignment. In the EU/UK, this clause is subject to the Unfair Contract Terms Directive (93/13/EEC) and equivalent national law; if any court determines that this assignment clause creates a significant imbalance to the detriment of the consumer, it shall be modified to the minimum extent necessary to be fair.

18.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, public health emergencies, acts of government, telecommunications failures, power outages, or state-sponsored cyberattacks or cyberattacks of unprecedented scale that are beyond commercially reasonable security measures to prevent. This force majeure provision does not relieve the Company of its obligations regarding data security, breach notification, or user data protection as described in our Privacy Policy. Ordinary cyberattacks, data breaches, or security incidents that commercially reasonable security measures could have prevented do not constitute force majeure events.

Duration Limit: If a force majeure event continues for more than 90 consecutive days, either party may terminate these Terms upon 30 days' written notice to the other party. Upon such termination, we will make commercially reasonable efforts to enable you to export your data before your account is deactivated, and will process account deletion in accordance with our Privacy Policy.

18.6 No Third-Party Beneficiaries

Except as expressly stated in Section 8.5 (Apple as Third-Party Beneficiary) of these Terms, these Terms do not confer any rights on any third party.

18.7 Accessibility

We are committed to making the App accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as applicable to mobile applications, and to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA) and the European Accessibility Act (Directive (EU) 2019/882) as its requirements become effective (June 28, 2025).

Accessibility measures we implement include:

  • Compatibility with iOS VoiceOver screen reader.
  • Support for Dynamic Type (text scaling) within the App.
  • Sufficient color contrast ratios in accordance with WCAG 2.1 Level AA.
  • Descriptive labels for interactive elements.

Feedback and barrier reporting: If you experience any accessibility barriers when using the App, please contact us at support@theparallellab.com with a description of the barrier. We will acknowledge your report within 5 business days and work to address the issue promptly. We review accessibility feedback quarterly to identify systemic improvements.

18.8 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

18.9 Electronic Communications

By using the App and providing us with your email address, you consent to receiving electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

18.10 California Consumer Complaints

In accordance with California Civil Code §1789.3, California residents may direct complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

19. Apple-Specific Terms

The following additional terms apply to your use of the App as downloaded from the Apple App Store:

19.1 Acknowledgment

These Terms are between you and the Company, not Apple. The Company, not Apple, is solely responsible for the App and its content.

19.2 Scope of License

The license granted to you is a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms of Service.

19.3 Maintenance and Support

The Company is solely responsible for providing any maintenance and support services with respect to the App. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

19.4 Warranty

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.

19.5 Product Claims

The Company, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

19.6 Intellectual Property Claims

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, the Company, not Apple, shall be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

19.7 Legal Compliance

You represent and warrant that: (a) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; (b) you are not listed on any US Government list of prohibited or restricted parties; (c) you are not designated under any sanctions regime administered by the Monetary Authority of Singapore (MAS) or any regulations made under Singapore's United Nations Act (Cap. 339); (d) your use of the App does not violate any applicable export control, trade sanctions, or anti-money laundering laws of Singapore or the United States; and (e) you are not designated under any EU restrictive measures (including Council Regulation (EC) No 2580/2001 and related instruments) or listed on any EU consolidated sanctions list.

20. Regulatory Compliance

20.1 Auto-Renewal Law Compliance

We comply with applicable auto-renewal and subscription disclosure laws, including the California Automatic Renewal Law (Business & Professions Code §§ 17600–17606, as amended effective July 1, 2025), the New York General Business Law § 527-a, and similar state laws. We also comply with applicable provisions of the Federal Trade Commission Act (15 U.S.C. § 45) and the Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. §§ 8401–8405) regarding negative option marketing and subscription practices.

20.2 EU AI Act Compliance

To the extent that the App's algorithmic scoring features are subject to the European Union Artificial Intelligence Act (Regulation (EU) 2024/1689), we commit to complying with applicable transparency and disclosure obligations as they become effective. The App's wellness scoring features are not intended to function as high-risk AI systems as defined under the EU AI Act, and we do not use AI for clinical decision-making, diagnostic purposes, or medical triage.

20.3 FTC Health Breach Notification Rule

To the extent that the App is subject to the Federal Trade Commission's Health Breach Notification Rule (16 CFR Part 318, as amended effective July 29, 2024), which applies to vendors of personal health records and related entities not covered by HIPAA, we will comply with the Rule's notification requirements in the event of a breach of unsecured individually identifiable health information. This includes notification to affected individuals, the FTC, and, where applicable, prominent media outlets, within the timeframes required by the Rule.

20.4 FTC Advertising and Marketing Compliance

We comply with the Federal Trade Commission Act (15 U.S.C. § 45) prohibition on unfair or deceptive acts or practices in commerce. We are aware of the FTC's Penalty Offense Authority and Health Products Compliance Guidance. We do not make health-related claims about the App that are not substantiated by competent and reliable scientific evidence. We do not use deceptive endorsements, fabricated testimonials, or misleading before-and-after comparisons.

Marketing and In-App Copy Standards: The disclaimers and limitations set forth in Section 3 of these Terms apply with equal force to all marketing materials, App Store descriptions, website content, social media posts, push notification copy, in-app text, onboarding screens, habit descriptions, and any other user-facing communications published by the Company. We commit to ensuring that no marketing copy, App Store listing, or in-app language makes health claims, efficacy promises, or implied guarantees that contradict or exceed the disclaimers in these Terms. Where educational or motivational language is used in the App or marketing materials, such language is subject to internal compliance review to ensure consistency with FTC/FDA guidelines and these Terms.

20.5 General Wellness Product Compliance

We design, market, and operate the App in compliance with the FDA's General Wellness Policy and the 21st Century Cures Act (Section 3060). We do not make claims that the App can diagnose, treat, cure, mitigate, or prevent any disease or condition. We monitor regulatory guidance, including FDA enforcement actions in the wearable and wellness technology sector, and will update our practices as necessary to maintain compliance.

21. Contact Us

If you have any questions about these Terms, please contact us:

For dispute resolution inquiries, please email support@theparallellab.com with the subject line "Dispute Resolution."